Return Policy
Last updated: 1 October 2026
At KRISHEEN, we carefully inspect and pack every order before it leaves us. We want your jewellery to reach you safely and in perfect condition.
For this reason, we currently accept returns only when an item arrives damaged, defective, or incorrect.
We do not accept returns for change of mind, incorrect size or style selection, or simply deciding that you no longer want the piece.
Damaged, Defective or Incorrect Orders
Please inspect your package immediately upon delivery.
If your order arrives damaged, defective, or contains an incorrect item:
- Please contact us within 72 hours of delivery.
- Please provide a continuous, unedited unboxing video showing the unopened package, shipping label and the product being unpacked.
- Please provide clear photographs showing the issue.
- Please retain the original packaging, shipping materials and all contents until your claim has been resolved.
The unboxing video helps us understand the condition of the package and product at the time of delivery and assists us in resolving claims fairly.
The Nature of Handcrafted Pieces
Many KRISHEEN pieces are handcrafted or involve hand-finishing. Because of this, small variations and subtle differences may naturally occur from one piece to another. These may include slight variations in texture, finish, shape, colour, stone placement or other fine details.
These variations are not considered defects. They are part of the character of jewellery that has been made and finished by hand rather than produced with absolute uniformity by machine.
We take great care to make every piece as consistent and well-finished as possible. However, handcrafted jewellery will naturally have its own individual character, and no two pieces may be perfectly identical.
We hope you will cherish these little differences as part of what makes your piece uniquely yours. They are reminders that your jewellery has been made, finished and handled by human hands, with care.
Minor variations or imperfections that are inherent to the handcrafted nature of a piece do not qualify for a return, replacement, exchange or store credit.
The Nature of Natural Materials
Some KRISHEEN pieces may feature natural stones, natural pearls, shells or other natural materials. Unlike manufactured materials, natural materials are formed by nature and will naturally vary from one piece to another.
You may notice differences in colour, tone, shape, size, texture, surface, pattern or lustre, as well as small natural marks, inclusions, pits, lines or other irregularities. These characteristics are not necessarily flaws — they are part of the natural formation of the material and make each piece individual.
For example, a natural pearl may have a tiny surface mark, indentation or irregularity. A natural stone may have variations in colour or an inclusion within it. These details are part of the material's natural character and are not considered defects.
We do our best to select and work with beautiful-quality materials and to present them as accurately as possible. However, natural materials cannot be expected to have perfect uniformity in the way that fully manufactured materials can.
We hope you will appreciate these differences for what they are — little traces of nature that make your piece uniquely yours.
Natural variations, characteristics or imperfections inherent to the material do not qualify for a return, replacement, exchange or store credit.
Review of Your Claim
Once we receive your request and supporting information, our team will review the issue.
If the damage, defect or incorrect item is confirmed, KRISHEEN may, depending on the circumstances and product availability, arrange:
- A replacement of the same product;
- An exchange for another product; or
- KRISHEEN store credit.
The appropriate resolution will be communicated to you once your claim has been reviewed.
Store Credit
Where store credit is issued:
- It will be issued for the approved value of the eligible product.
- It can be used towards a future purchase from KRISHEEN.
- Store credit is valid for 60 days from the date of issue.
- Store credit is non-transferable and cannot be exchanged for cash.
- Store credit cannot be credited back to the original payment method.
- Store credit cannot be extended beyond its validity period.
Items Not Eligible for Return
Returns are not accepted for:
- Change of mind
- Incorrect size or style selection by the customer
- Damage, alteration or deterioration occurring after delivery due to wear, handling, storage, misuse or improper care
- Hygiene related restrictions - For hygiene reasons, earrings and other jewellery designed for direct contact with the body may not be eligible for return once worn or tried on, except where the item is damaged, defective or incorrect, or where otherwise required by applicable law.
- Damage resulting from exposure to water, chemicals, perfumes, cosmetics or other substances, where applicable to the product
- Products returned without the original packaging or required accompanying items, where these are relevant to the claim
- Orders where the issue was not reported within the specified 72-hour period, except where KRISHEEN determines otherwise
Replacement & Exchange
Where a replacement or exchange is approved, KRISHEEN will arrange the next steps with you.
Replacement or exchange is subject to product availability. If the same product is unavailable, KRISHEEN may offer an alternative product or store credit, as applicable.
Return Shipping
If KRISHEEN confirms that an item was delivered damaged, defective or incorrect, we will arrange the return process and cover the applicable return shipping cost.
We do not cover return shipping for requests that fall outside our eligible return conditions.
Please do not send any product back without first contacting KRISHEEN and receiving instructions from our team.
Order Cancellation
Orders may be cancelled only before they have been dispatched.
Once an order has been dispatched, it cannot be cancelled.
For an order successfully cancelled before dispatch, KRISHEEN will issue store credit for the eligible amount. No monetary refunds will be provided.
No Monetary Refunds
KRISHEEN does not provide monetary refunds for purchases.
For an approved damage, defect or incorrect-item claim, the available resolution will be a replacement, exchange or KRISHEEN store credit, as determined by KRISHEEN based on the circumstances of the claim.
Important Note
Each return or store-credit request is reviewed individually based on the condition of the product, the information provided and the circumstances of the claim.
KRISHEEN reserves the right to decline a claim where the product does not meet the conditions of this policy or where the issue appears to have occurred after delivery.
Contact Us
For any return, damage or store-credit enquiry, please contact us:
KRISHEEN
Email: hello@krisheen.com
Phone/ WhatsApp: +91-6395952236